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Digital Strategy – Invitation to Tender

  • Deadline for receipt of submissions: 5pm, Monday 18 June

The Reader is looking for an agency to help us define our digital strategy – the first phase in a transformation programme to reimagine and redevelop our digital infrastructure over the next 18 months. This is an opportunity to get under the skin of a fast-paced organisation that is scaling its unique model of Shared Reading to build stronger and more supportive communities across the UK.

We’re looking for a collaborative and creative agency, who are can offer us people with outstanding relationship building skills, strategic thinkers and problem solvers who are ambitious yet pragmatic. We’re looking for a partner who is committed to user-led design and can grasp organisational strategy and will enjoy working with a range of people, from staff to volunteers, to further enhance it.

Project scope

  • Lead the creation of a digital strategy for The Reader to further our organisational strategy and deliver social and long-term financial value for the organisation. This strategy will not only specify plans for product development, but also consider evaluation, roll out/launch/, maintenance and data management.
  • Produce tender brief for the digital development phase.
  • Lead the requirement gathering process and stakeholder engagement – this will include designing the co-creation process and running workshops with user groups; undertaking an assessment of The Reader’s current digital capabilities and assets; leading workshops with staff; working collaboratively across all internal teams to ensure that our digital strategy is anchored to our overarching strategy and will result in more integrated business processes
  • Work with a Programme Board to establish and maintain effective decision-making, solicit regular feedback and discuss recommendations
  • Assess and present options for products across mobile, online and social media that would meet user requirements and business objectives

For full project scope, timelines and submission guidelines please download the full Invitation to Tender below.

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Reader Leader

  • Hours: 0.25 FTE/8.75 hours per week
  • Reporting to: PIPE’s People and Projects Manager
  • Duration: Fixed Term Contract, ending 31 March 2019
  • Salary: £17,000 – £22,000 per annum, pro rata
  • Location: Lichfield, Staffordshire
  • Closes: Monday 25 June, 9am

About the commissioner: PIPEs

Psychologically Informed Planned Environments (PIPEs) are specifically designed environments where staff members have additional training to help them develop an increased psychosocial understanding of their work. This understanding enables them to create an enhanced safe and supportive environment, which can facilitate the development of those who live there. They are designed to have a particular focus on the environment in which they operate; actively recognising the importance and quality of relationships and interactions. They aim to maximise learning opportunities within ‘ordinary’ living experiences and to approach these in a psychosocially informed way, paying attention to interpersonal difficulties, for example those issues that might be linked to personality disorder.

PIPEs have been designed to operate in Prisons and in Probation Approved Premises settings. They aim to provide opportunities for improved relational experiences, supporting residents to make meaning of their environment and thrive through participation in a pro‐social setting.

Development of the PIPEs concept originated, in part, as a response to a number of key Government policies relating to the management of offenders with Personality Disorder (PD), they have been designed as part of the national strategy for the management of Offenders with Personality Disorder. The developed strategy identifies PIPEs as having a central role in the development of pathways for offenders with PD. It is not, however, a requirement that participants have a diagnosis of personality disorder or that all offenders on the pathway must, at some point, reside in a PIPE.

About this post

“A writer only begins a book. A reader finishes it.” – Samuel Johnson

You will be required to facilitate weekly Shared Reading groups in order to promote reading, well-being and good mental health. In addition, you will be expected to take an active role and interest in the core business of The Reader which includes training others in shared reading techniques, communicating the work of The Reader effectively and fundraising.

The delivery of the reading groups will take place in prisons and probation hostels. This role could be for you if you:-

  • Passionately believe in the value of reading
  • Live within reasonable travel distance to the delivery setting
  • Are flexible
  • Want to make a difference
  • Do what it takes to get the job done
  • Can seize opportunities
  • Care about your work and your colleagues
  • Are committed to ongoing learning

Download the job description below for full details.

How to apply:

Please do not just send in a CV. Please download the full application form, job description and recruitment pack below. You will also find an article by The Reader’s founder and director Jane Davis for your information. Please complete the application form and submit to jobs@thereader.org.uk.

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Chef Coordinator

  • Duration: Permanent
  • Salary: £17,000-£22,000 
  • Working Hours/Pattern: 35 hours per week across 5 days on a rota basis spanning 0800-1800 hours, Monday to Sunday.
  • Annual Leave: 30 days per year plus bank holidays
  • Location: Calderstones Park, Liverpool L18 3JB
  • Reporting to: Catering Manager

As Chef Coordinator you will be working with the Catering Manager, and be responsible for creatively developing and ensuring great delivery of The Reader’s hospitality offer.

Our current provision consists of a well-established and popular café, in temporary accommodation, and separate Ice Cream Parlour. Our remodeled Reader Café inside Calderstones Mansion House will open in a year and you will be involved in the creative vision for the new café, as well as the planning and development that will be bring it about. We expect to re-open the Mansion in Spring 2018 and we are looking for a candidate who can make the transition with us to potentially take on a Head Chef role in that new venture.

Key responsibilities

  • Show your love of food and all aspects of hospitality
  • Change and grow as the business grows
  • Be interested in and care about people
  • Think on your feet and with entrepreneurial flair
  • Care about detail while creating the bigger picture

Download the job description below for full details.

How to apply:

Please do not just send in a CV. Please download the full application form, job description and recruitment pack below. You will also find an article by The Reader’s founder and director Jane Davis for your information. Please complete the application form and submit to kateharrison@thereader.org.uk.

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Café Cook

  • Duration: Fixed term to 30th September 2018
  • Rate of pay: £8 per hour
  • Working Hours/Pattern: minimum 12 hours per week on a rota basis spanning 0800-1800 hours, Monday to Sunday.
  • Annual Leave: 30 days per year plus bank holidays
  • Location: Calderstones Park, Liverpool L18 3JB
  • Reporting to: Catering Manager

The Cook will be flexible and hands on in all areas providing a range of profitable catering offers that work in harmony with the Reader’s ethos and vision, generating revenue and supporting our wider activity.

Our ideal candidate would have experience within a commercial kitchen/cafe environment with a keen interest and passion for food. You will be self-disciplined and able to produce food to a high standard with attention to detail. Experience in baking would be an advantage.

It is expected you will have responsibility for the overall daily operation of the café’s kitchen and catering processes being mindful of industry cost margins. You will need the practical skills to execute an interesting but simple menu and be capable of working alongside the Catering manager contributing to the development of innovative seasonal menus.

Current and relevant health and safety/food hygiene certificates are essential. You will work closely with the Social Enterprise team.

Key responsibilities

  • Prepare and deliver all items offered on the menu
  • Provide leadership to the staff team ensuring that best practice and required standards of Health and Safety and Food Hygiene Legislation are fully adhered to at all times
  • Ensure the café kitchen works in harmony with front of house at all times contributing to working relationships that enable customers to receive the care needed to benefit from and enjoy their visit.
  • Ensure stock rotation and that deliveries are checked to ensure accurate quantity and quality of product

Download the job description below for full details.

How to apply:

Please do not just send in a CV. Please download the full application form, job description and recruitment pack below. You will also find an article by The Reader’s founder and director Jane Davis for your information. Please complete the application form and submit to kateharrison@thereader.org.uk.

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Catering Supervisor

  • Duration: Fixed term to 30th September 2018
  • Rate of pay: £8 – £8.33 per hour
  • Working Hours/Pattern: minimum 12 hours per week on a rota basis spanning 0800-1800 hours, Monday to Sunday.
  • Location: Calderstones Park, Liverpool L18 3JB
  • Reporting to: Catering Manager

This role will work across the catering provision of The Reader Group Enterprises, in our café, ice cream parlour, and events. They will work in a team developing and delivering a range of profitable catering offers that work in harmony with The Reader Group’s ethos and vision and consistently delivers a high level of customer service.

Key responsibilities

  • To uphold the reputation and values of our organisation when dealing with customers and colleagues.
  • To create and maintain a friendly, vibrant, and supportive atmosphere across the enterprises, whilst ensuring high standards of customer service.
  • To work as a member of wider Reader Group team through engaging customers in conversations about The Reader Group’s charitable mission and plans for Calderstones.
  • To ensure compliance with our food safety management system and health and safety requirements, including daily HACCP (Hazard Analysis and Critical Control Point) diary entries. Training will be provided.
  • To ensure high levels of hygiene and cleanliness in all areas of each enterprise is consistently maintained, including supervising staff to adhere to the standards required.

Download the job description below for full details.

How to apply:

Please do not just send in a CV. Please download the full application form, job description and recruitment pack below. You will also find an article by The Reader’s founder and director Jane Davis for your information. Please complete the application form and submit to kateharrison@thereader.org.uk.

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Weekend Cleaner

  • Duration: 6 months fixed term in the first instance
  • Rate of pay: £7.83 per hour
  • Working Hours/Pattern: 4 hours per weekend (2pm-4pm)
  • Annual Leave: 30 days per year plus bank holidays
  • Location: Calderstones Park, Liverpool L18 3JB
  • Reporting to: Building Manager

As the onsite weekend cleaner, you will be responsible for ensuring that the communal and public areas of the site are hygienic, attractive and safe. These areas include kitchens, toilets, event rooms, play spaces, offices, meeting rooms and a variety of other spaces that make up a collection of grade II listed buildings now in modern use.

Key responsibilities

  • Be flexible to changing demands of the post
  • Take pride in a job well done, committed to achieving high standards of cleanliness and hygiene
  • Be punctual and reliable
  • Be willing to undertake any training relevant to the role
  • Be trustworthy, maintaining confidentiality at all times in respect of organisational matters and to prevent disclosure of confidential and sensitive information

Download the job description below for full details.

How to apply:

Please do not just send in a CV. Please download the full application form, job description and recruitment pack below. You will also find an article by The Reader’s founder and director Jane Davis for your information. Please complete the application form and submit to kateharrison@thereader.org.uk.

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Voluntary Role: Reception Assistant

  • Hours: A minimum commitment of two or three hours per week
  • Location: The Reader’s Head Office, Calderstones Park, Liverpool L18 3JB

As a Volunteer Reception Assistant, you will be the first port of call for any visitors to The Reader’s Head Office at Calderstones Park’s Coach House. An integral voluntary administrative role, The Reader will rely on you to create a good first impression both in-person and on the telephone. Above anything else you’ll need to have a good rapport with many different types of people and help them to feel looked after, listened to and at ease.

Key responsibilities

  • Greeting visitors in a welcoming and friendly manner, offering them refreshments and directing them to the right location.
  • Answering the telephone, taking and relaying messages.
  • Monitoring those entering and exiting the building.
  • Keeping the reception area tidy and promotional material topped up.
  • Providing information about The Reader including our Shared Reading groups, volunteer opportunities and events as well as our Calderstones project to create The International Centre for Shared Reading.
  • Providing general clerical and administrative support to the team as required

Download the role description below for full details.

How to apply:

Please email volunteer@thereader.org.uk to find out more or express interest in this role.

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